Troubleshooting

Most issues can be solved in a few steps. If you are still stuck, contact support.

Not detecting sensitive data

• Check that ChatShield is enabled in the popup.
• Reload the page after installing the extension.
• Verify you are on a supported site (ChatGPT, Claude, or Gemini).
• Ensure the detection type is enabled in settings.

Warning modal not appearing

• Confirm the extension has permission for the site.
• Disable other extensions that may block scripts.
• Try an incognito window with only ChatShield enabled.

False positives

• Use allowlist rules to ignore specific patterns (Pro).
• Reduce sensitivity if the option is available.

Trial or license issues

• Restart Chrome to refresh license status.
• Verify your system date and time.
• Contact support with your license key or order email.

Still stuck?

Email us at support@chatshield.app with steps to reproduce and your Chrome version.